Q & A

  • Q: How do I know if you received my order?

A: As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

  • Q: How long will it take to get my order?

A: If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@ebikesplanet.com

  • Q: What if my packages arrives damaged?

A: Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to support@ebikesplanet.com and we will process an insurance claim on your behalf.

  • Q: Can I cancel my order?

A: You may cancel your order at anytime as long as the item has not shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

Refunds will only be issued to the original credit card that you use when placing your order.

Please note: Please refer to the return/refund policy of the particular bike that you are ordering which can be found on the product page.